SHIPPING COST & DELIVERY TIMES x GEOGRAPHICAL AREA
Zone 1 - ITALY
- Standard Delivery: 1-3 business days – €18
- VAT and duties are included in the final price.
Zone 2 - EUROPE
- Standard Delivery: 1-5 business days – €28
- VAT and duties are included in the final price.
Zone 3 - UK, Switzerland, Norway
- Standard Delivery: 1-7 business days – €35
- VAT and duties are not included in the final price.
Zone 4 - REST OF THE WORLD
- Standard/Express Delivery: 1-7 business days – €40
- VAT and duties are not included.
***During busy periods, processing may take a bit longer.
VAT & DUTIES
- Europe: VAT and duties are included in the price — no extra charges at checkout.
- UK, Switzerland, Norway, and Worldwide: VAT and duties are not included — you may need to pay these upon delivery.
For any questions, please email us at info@bea-studio.com
RETURN POLICY
If you're unhappy with your purchase, we’re happy to offer a refund or exchange, if the following conditions are met:
- Items must be returned in their original, unused, and unwashed condition, with all tags and packaging intact.
- Be careful of deodorant, makeup, or perfume stains.
- All information regarding returns & exchanges should be received within 5 working days from the delivery of your order.
- Returns must be shipped within 14 days of receiving your order.
- Swimwear cannot be returned or exchanged for hygienic reasons.
- Sale items are non-refundable, non-redeemable or non-exchangeable.
EXCHANGE AN ITEM
If you wish to exchange an item, please follow these steps:
- Review our Return Policy before proceeding.
- Email Customer Service at info@bea-studio.com with the item(s) you want to exchange.
- Pack the item(s) you wish to exchange.
- Ship at your expense (one time free return for purchases made from Italy) using a tracked method.
Once we receive and quality-check the returned items, we will initiate your exchange and send a confirmation email. We reserve the right to reject returns or exchanges that don’t comply with our policies. Rejected items will be resent to the original shipping address without a refund.
Please note: Shipping and return fees, as well as duties, are non-refundable.
WRONG ITEM
We apologise for the inconvenience. Please contact Customer Service at info@bea-studio.com with your order number and include the following:
- A photo of the incorrect item(s), showing the style & model, with the visible etiquette.
- We will get back to you within 2-3 working days with the information regarding the exchange.
- We reserve the right to reject returns or exchanges that don’t comply with our policies.
- BEA studio will be responsible for all shipping costs associated with the exchange.
DAMAGED ITEM
We’re sorry about that! Please reach out to Customer Service at info@bea-studio.com with your order number and provide:
- Photos of the shipping box
- The shipping label
- The damaged product with the visible etiquette
- We will get back to you within 2-3 working days with the information regarding the exchange.
- We reserve the right to reject returns or exchanges that don’t comply with our policies.
- BEA studio will be responsible for all shipping costs associated with the exchange.